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Customer Service Representatives

Title
Customer Service Representatives

Location 
Oostrum, the Netherlands

 

What is your assignment?

Ambition Cordstrap
Strengthening the position of Cordstrap as a market leader in cargo securing systems! Responding to changes in the environment is crucial. The focus of the organization has therefore shifted from a product-oriented approach to a customer-oriented approach. With a focus on service and customer-focused solutions.

Your assignment
Providing customers with the best possible service! Are you an expert in keeping customers happy? Then you can help Cordstrap making the shift towards a customer-oriented approach. And contribute to the ambition of the organization: market leader in cargo securing systems!

How do you achieve this?

As a Customer Service Representative you are the link between customers and Cordstrap. Customer intimacy is crucial! You can play a big role in this. You know how to find out what customer needs are. How to advise and inspire them. This is where your excellent communication skills come in very handy. Further you are in contact with warehousing and logistic partners and ensure correct order processing.

Your main tasks?

  • Taking calls and aswering e-mails from customers
  • Creating offers / quotes for existing customers
  • Creating and follow up on orders for existing customers
  • Complaint handling and problem solving: keeping customers happy

In the end: ensure everything runs smoothly!

You are not doing this all on your own: you are part of an enthusiastic and professional customer success team! Communication lines are short and the culture is informal. You report to the Teamleader Customer Service. 

What will you bring to the table?

  • 2-5 years experience in a Customer Service environment
  • Mbo-degree / level of experience
  • Knowledge of CRM / ERP platforms and Microsoft Office
  • You are open, flexible, proactive and creative
  • You like to work solution oriented and have an understanding of logistical processes
  • Knowledge of the English language

What about the company?

Cordstrap is a multinational company with almost 500 employees divided over five continents. With more than 50 years of experience, Cordstrap develops applications in cooperation with their customers and provides them with advice and training to ensure their cargo reaches its destination free of damage.

It is Cordstrap's mission to provide the most effective and innovative solutions to ensure that their customers can rely on safe transportation of their products. Always and everywhere in de world!

What will you get in return?

  • Working for an international, professional market leader with Dutch roots
  • Fun! Enthusiastic colleagues and short communication lines
  • A lot of customer contact!
  • Working with high quality products and systems
  • Opportunity to further develop yourself


Are you interested? 

Apply via https://www.veldegroup.com/vacancies/customer-service-representative-cordstrap-CORD174-sales/ 

For more information on this position (CORD174) please contact Reinout Janssens or Michael Hespe on +31 (0)88 6070100.

Neem nu contact op voor deskundig advies over ladingzekering oplossingen.

Contactgegevens