Customer Service Representatives
Oostrum, the Netherlands
Strengthening the position of Cordstrap as a market leader in cargo securing systems! Responding to changes in the environment is crucial. The focus of the organization has therefore shifted from a product-oriented approach to a customer-oriented approach. With a focus on service and customer-focused solutions.
Providing customers with the best possible service! Are you an expert in keeping customers happy? Then you can help Cordstrap making the shift towards a customer-oriented approach. And contribute to the ambition of the organization: market leader in cargo securing systems!
As a Customer Service Representative you are the link between customers and Cordstrap. Customer intimacy is crucial! You can play a big role in this. You know how to find out what customer needs are. How to advise and inspire them. This is where your excellent communication skills come in very handy. Further you are in contact with warehousing and logistic partners and ensure correct order processing.
Your main tasks?
In the end: ensure everything runs smoothly!
You are not doing this all on your own: you are part of an enthusiastic and professional customer success team! Communication lines are short and the culture is informal. You report to the Teamleader Customer Service.
Cordstrap is a multinational company with almost 500 employees divided over five continents. With more than 50 years of experience, Cordstrap develops applications in cooperation with their customers and provides them with advice and training to ensure their cargo reaches its destination free of damage.
It is Cordstrap's mission to provide the most effective and innovative solutions to ensure that their customers can rely on safe transportation of their products. Always and everywhere in de world!
For more information on this position (CORD174) please contact Reinout Janssens or Michael Hespe on +31 (0)88 6070100.